EVme Aims to Raise Level of Services, Enhance Comprehensive Customer Experiences with Salesforce Automotive Cloud.
EVME Plus Co., Ltd., (EVme), the largest integrated Eectric Vehicle (EV) platform provider in Thailand, brings in the Automotive Cloud platform from Salesforce, the Number 1 leader in AI CRM, to help raise the level of service work and create an impressive experience for customers as well as supporting future business expansions.
Currently, EVme has expanded its electric vehicle services to cover even more to create a fully integrated EV experience and complete the electric vehicle ecosystem, such as, rental and sales services for both electric vehicles, electric motorcycles and electric cars, electrical charging station information services and other EV-related services through the use of EVme’s online platform. In addition, Salesforce’s Automotive Cloud platform has been integrated therewith to raise the level of services and providing an omnichannel experience to customers. In this connection, EVme has a plan to increase the number of electric vehicles in its fleet from 1,200 to 2,000 by 2024.
Automotive Cloud is a platform designed specifically for the automotive industry and derivatively built continually from Sales Cloud and Service Cloud to help meet the needs of EVme’s services with a system to help reduce the operational steps, that can manage data efficiently on a unified database and also adjust the usage according to the business needs. This is an important element that helps EVme understand consumers’ behaviors and able to respond directly to the needs of each person and make customer service more efficient and faster.
Moreover, EVme also enhances its services with the Automotive Cloud Intelligence system, a tool that leverages the capabilities of the CRM Analytics system to present data in real time and is beneficial to both the automotive industry and eco-system with tool, such as, Dealer Performance Analytics that helps analyze Leads Intelligence dealer performance for finding target, customers and Vehicle Portfolio Analysis.
The tool that helps analyze the Vehicle Portfolio Analysis enables the Team to work quickly and make decisions more efficiently which will eventually result in more profits to be generated for the company. Through Salesforce system installed for convenient use by utilizing AI capability to provide the service according to the Clicks-not-Code Concept to provide services, system users are facilitated to be able to customize the Salesforce system to present information according to their needs easily.
